The Full-Time Service Model and Certification Service Specialists

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Date Published: 
January 23, 2013

Have a question about certification? Want to know who to call? Want a dedicated contact at CCOF? We have good news for you.

CCOF has recently moved to a new Service Model that designates a full time certification staff member as a primary service contact to all CCOF clients. Your Certification Service Specialist (CSS) was introduced to you via a letter in November and is identified in all certification letters from CCOF and in MyCCOF online. Your new CSS is a fully trained full-time certification staff member with the tools and access necessary to support your needs, such as label and materials updates in addition to answering day to day questions.

Access the list of CSS staff members. Visit MyCCOF or call (831) 423-2263 and we can direct you to your CSS.

This change will provide increased service efficiency and get your questions and needs addressed quickly. As always all certification staff are available to help you and you are welcome to contact any staff member you have developed an ongoing working relationship with. In the coming months CSS staff will be traveling to chapter meetings and other events to meet as many CCOF clients as possible.