We are pleased to see CCOF-certified members working together and producing excellent organic products. We are pleased to announce that, in the last year, CCOF beat all our service performance measurements, and for most of the year, 100 percent of inspection reports were reviewed within 90 days of inspection. Over 90 percent of priority inspections were reviewed within 30 days.
Over the course of 2017, we implemented a major change to how compliance requests and communication are managed, transmitted, and tracked. This change allows you to respond to individual items and produce your own compliance report at any time. We appreciate your patience and support during this transition and we’re confident that improvements planned for 2018 will make this system even more useful for you.
We are also working on a variety of email reminders and notifications that help you know what you need to know, when you need to know it.
At the same time, we launched new services and benefits for members. MyCCOF's Action Item Tracker gives you direct access to answer your compliance action item requests from CCOF directly online and a new online Organic System Plan (OSP) promises to bring helpful new tools to all members in the future. In 2018 we will stay efficient and provide more invaluable tools while meeting your deadlines whenever we can. We are also looking for ways to give you the forms and documents you need as easily and efficiently as possible. Much more to come.
We appreciate your ongoing support and welcome your feedback. Your input helps us refine systems and improve our tools.