Please be aware that effective March 5, 2012, CCOF has modified “CCOF Manual One: A Guide to CCOF Certification” to more clearly define “clients” and provide additional indemnification and limitation of liability clauses. We have also slightly modified the existing section 4.9 Complaint, Investigation, and Adverse Action Fees to include “any contested action” in the costs that clients, applicants, and others are responsible for should CCOF prevail in mediation, dispute, proceeding, or other contested action.
These changes are designed to ensure CCOF’s ongoing success and our ability to serve you in the future. All CCOF clients are advised to familiarize themselves with these changes by reviewing sections 2.11, 2.12, and 4.9 of CCOF Manual One.
Manual One now includes a simple description of what to expect in the certification process.