On January 28, CCOF Certification Services achieved a huge milestone by tripling our front line phone service. As we’ve reported previously and talked about in the CCOF blog, CCOF has digitized about 1 million pages of our client files. This means that we are no longer making copies of files for inspectors and your OSP is available in real-time online. The time, energy, and postage we’re saving from no longer building physical inspection packages are now directed towards three additional staff members available to answer your incoming phone calls. These staff members are trained to help you, fulfill simple requests, or route your call to appropriate staff. Three weeks later and we’re already finding that more callers are being served, questions are being answered, and service provided.