standards

IMPORTANT: New Legal Language in Manual One

Please be aware that effective March 5, 2012, CCOF has modified “CCOF Manual One: A Guide to CCOF Certification” to more clearly define “clients” and provide additional indemnification and limitation of liability clauses. We have also slightly modified the existing section 4.9 Complaint, Investigation, and Adverse Action Fees to include “any contested action” in the costs that clients, applicants, and others are responsible for should CCOF prevail in mediation, dispute, proceeding, or other contested action.

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