Processor or Handler

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What if I disagree with a CCOF certification decision or action?

CCOF believes in being responsive and service oriented, We encourage clients to engage in open dialogue regarding organic certification issues because your complete satisfaction is our goal. CCOF wants to provide options should you disagree with a CCOF policy, service issue, or certification decision that relates to your business.

What if I forgot my MyCCOF Username or Password?

Navigate to the MyCCOF login page and click the ‘Forgot your password?’ underneath the login area. Enter your email. If the entered data matches with an existing account, you will get an email with your username and password. For additional help email myccof@ccof.org or call (831) 423-2263.

What if I have specific questions about my farming practices?

U.S. farmers and ranchers, agricultural educators, and farmer-assistance organizations can get answers about specific farming practices from ATTRA. Ask an expert.

Need outside help? CCOF cannot actively consult with our clients regarding organic certification compliance. We do offer a list of organic consultants and agriculture and pest advisors as a resource. This list includes names and contact information as well as a description of the services each consultant provides.

What if I pay my bill but do not complete the renewal contract or vice versa?

Many operations assume that if they pay their fees they are not required to complete the Annual Renewal Contract. This is not the case! Organic regulations require that all operations pay annual certification fees, and complete a continuation of certification contract (CCOF's Annual Renewal Contract) every year. Failure to complete the contract will result in suspension of certification.

What if I'm currently certified by a different certification agency?

No problem! CCOF staff are happy to assist currently certified operations tranfersing their certification to CCOF. We also offer a fee waiver for the one-time application fee.

To receive the fee waiver, complete the Certification Transfer Form and submit it to CCOF with your application and valid certificate from your current certifier. Contact us today to discuss your needs.

What is a CN number?

“CN” means “combined nomenclature.” A CN code is a customs/tariff designation required in box 13 of export certificates for the EU. CN codes are published in the Official Journal of the European Union.

Disclaimer: While CCOF can assist in determining CN codes, the accuracy of CN codes used on export certificates is ultimately the responsibility of the client.

What is a lot number?

A lot number is a tracking system that links the organic product back to the farmer or incoming ingredient. The lot numbering system provides critical information regarding the origin of the products being used by processors/handlers, especially in the age of increased food safety requirements.

Both incoming and outgoing products should include lot numbers to allow both recall and ingredient tracking throughout the system. Common outgoing lot numbers include production dates, roasting or best by dates, and sequential numbering systems.

What is an Audit Trail?

The best way to imagine an audit trail is to think of a food safety product recall. If you found out that a specific lot of an organic ingredient was contaminated, you would use your recordkeeping system to determine which final batches of product that ingredient went into. An audit trail is the collection of documents that would allow you to do that.

“Audit trail” includes all records of purchases, internal movement, and sales of inputs, ingredients, intermediates, and final products. Have these records organized and accessible.

What is MyCCOF?

MyCCOF, our client-wide online organic certification management tool, makes certification easier for you. With MyCCOF you can easily monitor your certification and renewals, access key documents, and track the inspection and certification process. Plus, pay bills, track your CCOF-certified suppliers, and search and add materials to your Organic System Plan (OSP).

What is the 'National List' for processed products?

The National List is the list of non-organic materials you are allowed to use as ingredients, additives, or processing aids in your organic products. For processors this includes materials such as yeast, citric acid, baking soda, diatomaceous earth, and others. Only non-organic ingredients and processing aids included on the National List may be used in and on your products. CCOF must approve the use of all ingredients and processing aids prior to use to protect you from inadvertent and costly mistakes. 

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